Bike Protection
Further information about our RX Services
64 articles
RX Chip
Information about the hardware
- How does it affect the RX Chip if the bike isn’t moved for a longer time?
- How can the customer recharge the battery of their RX Chip?
- Why does the RX Connect app say “The service will be available within 24 hours after your next ride”?
- Can the customer delete recorded rides in the RX Connect app?
- Does the RX Chip record anything when the customer transports the bike on a car rack?
- Why are rides recorded incompletely?
- Why does the bike’s location in the RX Connect app differ from the actual location?
- Why do the customer’s ride distances in the RX Connect app differ from the bike display?
- How can the customer retrofit the RX Chip?
- What data does the RX Chip collect and store?
RX Connect App
Information about the App
- RX Connect app: What can the customer use it for?
- Why can’t the customer (un)lock the bike via the digital alarm?
- When does the app indicate that the bike is being moved? How does the motion alarm work?
- What does Bike status mean in the app?
- Where can one find the battery level indicator for the RX Chip battery in the app?
- Why does the login not work?
- The Bluetooth connection doesn't work, what can the customer do?
- The Fazua bike won’t connect to the app, what can the customer do?
- The Bosch bike won’t connect to the app, what can the customer do?
- What interactions are there between RX Connect app and Bosch Flow app?
- How can the customer connect the RX Connect app to their Fazua bike?
- Can the customer share their bike’s live location with other people?
- How can the customer connect the RX Connect app to their Bosch Smart System bike via Bluetooth?
RX Services (general)
General information about RX Services
- What does “wear-and-tear parts” include?
- Which payment methods are available for RX Services?
- Where can the customer find invoices for booked services?
- How can the customer change the payment method or bank details for their RX Service?
- Which online payment service provider does Riese & Müller work with?
- What can the customer do if a payment failed?
- Does Riese & Müller support recovery of a stolen bike?
- What’s the difference between RX Care and ConnectCare?
RX Connect Services
Bikes with RX Chip
- ConnectCare and ConnectRide
- What’s the difference between ConnectRide and ConnectCare?
- What happens if the bike is stolen and the customer has booked ConnectRide?
- What happens if the bike is stolen and the customer has ConnectCare?
- How long does it take to process a theft report with ConnectCare?
- Which documents does the customer need for a theft report with ConnectCare?
- How does the customer report a theft with an active ConnectCare booking?
- How does the customer book an RX Connect Service?
- Why can’t the customer book ConnectRide Free?
- Can the customer change the service during the term?
- ConnectRide Free and ConnectCare Free — what does the customer need to know?
- Why can’t the customer book ConnectCare Free?
- Why does the customer receive a renewal reminder even though they already renewed?
- Will the customer be notified in time before their RX Services term ends?
- How does the customer report damage or wear-and-tear parts with RX Connect?
- Why is the fee for the customer’s RX Connect Service charged monthly?
My Bike account
Your customers' accounts
- How can the customer remove a bike from their My Bike account?
- Where can the customer find another bike in their My Bike account?
- How can the customer add a bike to their My Bike account?
- How can the customer delete their My Bike account?
- What can the customer do if they are the second owner and the bike is still registered to another customer account?
- How can the customer create a My Bike account?
- Why can’t the customer log in to their My Bike account?
- What does the customer need to do after selling their bike?
- Is the component list in the My Bike section an individual parts list for the bike?
- Where can the customer change their payment details?